Privacy Policy

Introduction

Prime Connect Care Pty Ltd (ABN 97 698 273 764) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number, and postal address.
• Information about your care needs, health status, and support requirements (only with your explicit consent).
• Payment and billing information relevant to service agreements.
• Website usage data collected via cookies and analytics tools.

How We Collect Information

We collect information directly from you when you:

• Submit an enquiry via email at [email protected].
• Enter into a service agreement with us.
• Contact us by phone, mail, or through our website.
• Use our website; we may collect anonymised data through cookies to improve user experience.

How We Use Your Information

Your personal information is used to:

• Respond to your enquiries and provide care services.
• Manage your service agreement and billing.
• Communicate with you regarding appointments, updates, and changes to services.
• Comply with legal and regulatory obligations under Australian law.
• Improve our website and service delivery through aggregated analytics.

Disclosure of Information

We will not sell, trade, or rent your personal information to third parties. We may disclose your information where required by law, or with your consent, to trusted third-party service providers who assist us in delivering care (e.g., healthcare providers, NDIS agencies), subject to strict confidentiality agreements.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, encrypted communications, and access controls on our systems.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the site.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for the collection or use of your information (subject to legal or contractual obligations).
• Make a complaint about a breach of your privacy.

To exercise any of these rights, please contact us at [email protected].

Complaints

If you believe we have breached your privacy, please contact us in writing at [email protected]. We will investigate and respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.

Contact

For any questions regarding this policy, please contact us at [email protected].